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johnorun
Joined: 04 Apr 2008
Posts: 3364
Location: Chicago, IL- US
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 Posted: Fri Jun 03, 2011 12:01 pm Post subject: High UK Customs charges? |
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I sold and sent an item to a UK buyer and I just received this message from him:
"Hi John
My parcel is at Royal Mail and won't be released until I pay them £15.32 ($25.03USD).
I paid more than enough for the item and I haven't got the money to get my parcel. There was nothing on your page to say I would have to pay more money for postage, I will have to take it up with PayPal."
Isn't this charge a "customs" tax? I don't know how extra "postage" fees can be added by the receiving country... 
Can Ebay hold me responsible for this fee?
Anyone had this happen to them?
Tks,
John
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kosmokrator
Joined: 03 Jul 2008
Posts: 4085
Location: Athens-GR
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| Posted: Fri Jun 03, 2011 12:06 pm Post subject: |
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its something Huge? Or heavy???
if |
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johnorun
Joined: 04 Apr 2008
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Location: Chicago, IL- US
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| Posted: Fri Jun 03, 2011 12:16 pm Post subject: |
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| kosmokrator wrote: | its something Huge? Or heavy???
if |
No. It was a very light chip wafer that sold for $68. Package weighed only about 3 oz.! 
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kosmokrator
Joined: 03 Jul 2008
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Location: Athens-GR
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| Posted: Fri Jun 03, 2011 12:19 pm Post subject: |
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whell .... No idea...... 
Some from UK may help us about ,,,, |
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Chiefish
Joined: 23 Sep 2007
Posts: 2153
Location: Northwest N.J. U.S.A
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| Posted: Fri Jun 03, 2011 12:25 pm Post subject: |
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If the declared value was for $68 , then its import taxes. And you should not be held responsible for it. But i know a few people have been stuck with the bill after the customer contacted paypal and file a non recieved package claim.
If they live in a country that does this they should know in advance that they will get hit with the charges before they even bought from you.
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CPUShack
Joined: 16 Jun 2003
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Location: State of Jefferson, USA
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| Posted: Fri Jun 03, 2011 12:39 pm Post subject: |
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I do believe that parcel force (The UKs package service) is allowed to add on an extra 'handling charge'
again this is not something you are responsible for, this is solely the UK ripping off their subjects.
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johnorun
Joined: 04 Apr 2008
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| Posted: Fri Jun 03, 2011 12:44 pm Post subject: |
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| CPUShack wrote: | I do believe that parcel force (The UKs package service) is allowed to add on an extra 'handling charge'
again this is not something you are responsible for, this is solely the UK ripping off their subjects. |
Thanks for the help.
Do you think Paypal will hit me for this "tax"?
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CPUShack
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Marcin
Joined: 02 Jan 2005
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Location: Poland
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| Posted: Fri Jun 03, 2011 2:27 pm Post subject: |
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@johnorun
Have you declared parcell/item value for full ammount or included print from the auction ?
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johnorun
Joined: 04 Apr 2008
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| Posted: Fri Jun 03, 2011 3:37 pm Post subject: |
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| Marcin wrote: | @johnorun
Have you declared parcell/item value for full ammount or included print from the auction ? |
Marcin, I printed the Ebay shipping label which shows the full amount paid as the value for customs.
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Marcin
Joined: 02 Jan 2005
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| Posted: Sat Jun 04, 2011 7:23 am Post subject: |
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| johnorun wrote: | | Marcin, I printed the Ebay shipping label which shows the full amount paid as the value for customs. |
I'm sorry but that was enough to put a tax on it. For your future sales I suggest you do not include any papers in parcell and declare minimum value and mark as GIFT and everyone will be happy 
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gshv
Joined: 01 Feb 2003
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| Posted: Sat Jun 04, 2011 12:12 pm Post subject: |
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I usually do what Marcin suggested above, and so far I didn't have any buyers complaining of customs fees. The custom taxes are always responsibility of a buyer unless you state in your description that the price includes all applicable fees and taxes. I don't think the buyer will succeed with his PayPal complaint if he mentions customs taxes.
Gennadiy |
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johnorun
Joined: 04 Apr 2008
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| Posted: Sat Jun 04, 2011 3:51 pm Post subject: |
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| gshv wrote: | I usually do what Marcin suggested above, and so far I didn't have any buyers complaining of customs fees. The custom taxes are always responsibility of a buyer unless you state in your description that the price includes all applicable fees and taxes. I don't think the buyer will succeed with his PayPal complaint if he mentions customs taxes.
Gennadiy |
Thanks for the feedback.
I'll take your suggestions for my future eBay sales. I hate to see buyers of used items get ripped for more taxes or fees!
I was afraid that using "gift" on the package would cause problems but I guess there is no way for Customs to verify the cost of a used vintage item, like chips anyway. 
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Chiefish
Joined: 23 Sep 2007
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Location: Northwest N.J. U.S.A
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| Posted: Sat Jun 04, 2011 7:02 pm Post subject: |
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THe only catch is if you want it to be insured, then you have to have a declared value. And if selling to strangers I would always suggest insuring it.
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lither
Joined: 04 Dec 2005
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Location: Taiwan
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| Posted: Sat Jun 04, 2011 7:50 pm Post subject: |
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in the future , you can ask the buyer if he want to declare the full value
and let him take the risk himself
some people does not care about this
such
people from australia seems to have free import tax when < 900 USD
http://www.cpu-world.com/forum/viewtopic.php?t=14102&highlight=custom
btw the emails might be helpful if anything goes wrong later |
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