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jd
Joined: 01 Jan 2006
Posts: 1562
Location: Canada
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 Posted: Fri Nov 24, 2006 9:25 am Post subject: monitor problems..... |
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Hey everyone....I have a 2 year old 17" Flat LCD Monitor BenQ. It powers-up but nothing comes up on the screen...What a waste of a LCD....I've opened up the lcd to check everything, but couldn't see anything wrong.Is there a way to fix this? Is it worth it?
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bacterio
Joined: 04 Dec 2005
Posts: 242
Location: Getafe, Espaņa
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| Posted: Fri Nov 24, 2006 9:49 am Post subject: |
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try it using another computer, maybe it could be a cable conection problem
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JAC
Joined: 24 Jul 2005
Posts: 3469
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| Posted: Fri Nov 24, 2006 10:01 am Post subject: |
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Look for a missing pin on the connecting cable. A classic noob error when some ham-fisted monkey has tried to force the connector in.. bent a pin, then bent it back too far and broken it.
Also look for damage to the cable itself. Crush or pinch damage is not always apparent if the outer insulation is not punctured.
If it has DVI inputs try that? |
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jd
Joined: 01 Jan 2006
Posts: 1562
Location: Canada
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| Posted: Fri Nov 24, 2006 12:07 pm Post subject: |
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...humm...interesting...
Well , I'm using a brand new 6ft M/M Hi Density VGA/SVGA Switchbox cable from StarTech. Should work...As far as the DVI, there are none available on this model. I did try it on my other pc's as well, and still nothing...Such a piss-off to see a waste of a monitor like that and in such good shape !
More Info on Monitor---> BenQ FP731
EDIT----------> I never did check to see if the "female connector" on the monitor itself might have a loose pin...I'll check in a bit...
Sooooo Frustrating !
JD |
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JAC
Joined: 24 Jul 2005
Posts: 3469
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| Posted: Fri Nov 24, 2006 12:09 pm Post subject: |
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Is the 'monitor in' socket in good shape on the back of the monitor? - any missing pins etc..
Also test the cable on another monitor just to be sure. |
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jd
Joined: 01 Jan 2006
Posts: 1562
Location: Canada
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| Posted: Fri Nov 24, 2006 12:11 pm Post subject: |
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| JAC wrote: | Is the 'monitor in' socket in good shape on the back of the monitor? - any missing pins etc..
Also test the cable on another monitor just to be sure. |
Yeah...that's what I'm gonna check in a bit.
Cable tho looks fine.
JD |
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Marcin
Joined: 02 Jan 2005
Posts: 8519
Location: Poland
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| Posted: Fri Nov 24, 2006 12:23 pm Post subject: |
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I have BenQ FP92W 19" wide screen LCD which I bought some days ago. You haven't 36 months warranty ?
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jd
Joined: 01 Jan 2006
Posts: 1562
Location: Canada
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| Posted: Fri Nov 24, 2006 4:22 pm Post subject: |
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| Marcin wrote: | | I have BenQ FP92W 19" wide screen LCD which I bought some days ago. You haven't 36 months warranty ? |
Nope...warranty expired. Go figure with my luck !
JD |
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Bev
Joined: 04 Dec 2006
Posts: 2
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| Posted: Mon Dec 04, 2006 8:14 am Post subject: |
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I have the exact same problem - a BenQ FP731 17" monitor that quit working. The green power light comes on but nothing else - no BenQ logo on power up. Mine should still be under warrenty so I am following up on that today.
I wonder if there is a powerup defect that takes 2 years to surface. |
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jd
Joined: 01 Jan 2006
Posts: 1562
Location: Canada
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| Posted: Mon Dec 04, 2006 9:05 am Post subject: |
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I now know what the problem is. I have to replace the lamps(Bulbs).
Now, to try and find a place that sells those ones... 
JD |
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sammyc
Joined: 09 Dec 2005
Posts: 1668
Location: Scottish Borders
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| Posted: Mon Dec 04, 2006 9:06 am Post subject: |
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Hi JD. I just noticed on your original post that you say it's 2 years old. Benq offer a 3 year warranty worldwide. Why not just get it replaced. BenQ will collect the monitor from you and replace it on the same day.
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sammyc
Joined: 09 Dec 2005
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Location: Scottish Borders
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| Posted: Mon Dec 04, 2006 9:07 am Post subject: |
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And I just read the following posts. Sorry!
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jd
Joined: 01 Jan 2006
Posts: 1562
Location: Canada
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| Posted: Mon Dec 04, 2006 9:09 am Post subject: |
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| sammyc wrote: | | Hi JD. I just noticed on your original post that you say it's 2 years old. Benq offer a 3 year warranty worldwide. Why not just get it replaced. BenQ will collect the monitor from you and replace it on the same day. |
hmmmm..............I'll have to check with that, cause I was sure the guy that owned it said the warranty expired.
Oh and I guess I forgot to mention, it wasn't mine before, so I don't have the receipt Oppps ! I gather I'll need that to get a refund anyways? So I guess it's back to searching for bulbs ?.....
JD |
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sammyc
Joined: 09 Dec 2005
Posts: 1668
Location: Scottish Borders
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| Posted: Mon Dec 04, 2006 9:25 am Post subject: |
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| jd wrote: | | sammyc wrote: | | Hi JD. I just noticed on your original post that you say it's 2 years old. Benq offer a 3 year warranty worldwide. Why not just get it replaced. BenQ will collect the monitor from you and replace it on the same day. |
hmmmm..............I'll have to check with that, cause I was sure the guy that owned it said the warranty expired.
Oh and I guess I forgot to mention, it wasn't mine before, so I don't have the receipt Oppps ! I gather I'll need that to get a refund anyways? So I guess it's back to searching for bulbs ?.....
JD |
If thats the information you are going on mate, he's more than likely wrong. With TFT's you get a manufacturers warranty as well as the normal distribution warranty. You won't need a receipt for it either.
Get on the BenQ site, find their warranty support centre phone number and all they will ask from you is the serial number on the back. If yhey ask you were you bought it from, just say a shop round the corner.
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jd
Joined: 01 Jan 2006
Posts: 1562
Location: Canada
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| Posted: Mon Dec 04, 2006 9:20 pm Post subject: |
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[/quote]
If thats the information you are going on mate, he's more than likely wrong. With TFT's you get a manufacturers warranty as well as the normal distribution warranty. You won't need a receipt for it either.
Get on the BenQ site, find their warranty support centre phone number and all they will ask from you is the serial number on the back. If yhey ask you were you bought it from, just say a shop round the corner.[/quote]
K I'll check it out...thanx
JD |
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