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CPUShack
Joined: 16 Jun 2003
Posts: 34259
Location: State of Jefferson, USA
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 Posted: Mon Aug 16, 2010 6:55 pm Post subject: Post office is starting tio piss me off |
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so far its MONDAY and the PO has already screwed up twice
first tlc sends me a package from wisconsin, and they route is through Hawaii (maybe magictom grabbed a few chips while it was there lol)
and now today a mouse coming for naked1300
only one problem it was NOT delivered, as I here and saw the dang mail man
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Neon
Joined: 04 Feb 2008
Posts: 1512
Location: Dallas, Texas, USA
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| Posted: Mon Aug 16, 2010 7:07 pm Post subject: |
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My parcel for dudunene in Italy appears stuck in Chicago for 3 weeks. 
I called them, and they said no tracking, no refunds, no possibility of any help for Priority Mail Small Flat Rate parcels.
Johnorun, help me! Do something terrible to them! |
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Chiefish
Joined: 23 Sep 2007
Posts: 2153
Location: Northwest N.J. U.S.A
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| Posted: Mon Aug 16, 2010 7:17 pm Post subject: |
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I know from past sales when I have sent intl packages, the tracking always says what Neons says, until it is actually recieved and then it still takes a few days to say recieved. It has left the US and is most likly stuck in Italy somewhere. Altho 3 weeks is alot longer than I would expect. But we all know how dependable the Italian postal service is 
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CPUShack
Joined: 16 Jun 2003
Posts: 34259
Location: State of Jefferson, USA
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max3
Joined: 20 Feb 2010
Posts: 430
Location: DREAM LAND
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| Posted: Mon Aug 16, 2010 7:35 pm Post subject: |
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believe me or not colorado PO's are no better... it took me good hour today to ship two envelopes. One clerk was working, while there are 8 windows...WTF?!
p.s. and this one was taking his time ... KARMA is good thing though  )
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johnorun
Joined: 04 Apr 2008
Posts: 3364
Location: Chicago, IL- US
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| Posted: Mon Aug 16, 2010 8:52 pm Post subject: |
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| Neon wrote: | My parcel for dudunene in Italy appears stuck in Chicago for 3 weeks.
I called them, and they said no tracking, no refunds, no possibility of any help for Priority Mail Small Flat Rate parcels.
Johnorun, help me! Do something terrible to them! |
I would gladly check the Chicago facility, but I don't think the problem is here. (Mail sent within the city limits arrives the next day!)
I sent a package to Czech Republic today via 1st Class Airmail and added Registration for $11.50.
It included insurance for the claimed value ($44) and has a tracking number, but the clerk told me the tracking info can be delayed once the package arrives in the receiving country. She said to call the USPS national phone # (800-ASK-USPS) for updated tracking info after it leaves the US. Did you try this?
I sent a package of chips to Donutty several months ago and it took more than several weeks for it to finally turn up in the UK. Then it sat there for awhile longer before he got it. Grrrr... 
I suggest that any item over $40-50 should be sent with optional Registration and the buyer should be made aware that this cost is not an option since it protects both parties.
Dudunune made his first purchase of a scarce chip from me earlier this year and it supposedly never arrived. I should have sent it Registered and now I send Registered to any overseas country that has a history of "losing" packages, like Italy and Greece. I also try to Register any domestic or overseas packages with fragile equipment so breakage is covered and handled by the buyer and his Postal service.
It adds to the cost, but if the buyer is aware it's required, you avoid problems later.
Hope this helps the stress.
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tlccomp
Joined: 11 May 2006
Posts: 1212
Location: Southeast Wisconsin, USA
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| Posted: Mon Aug 16, 2010 9:51 pm Post subject: |
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| CPUShack wrote: | the Hawaii incident lol
no wonder the post office cant make money, thats a 6000 mile detour |
Maybe "they" still thought you were in Hawaii on vacation
And you got to love their tracking system... you would think they would have computers by now.
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kosmokrator
Joined: 03 Jul 2008
Posts: 4085
Location: Athens-GR
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| Posted: Tue Aug 17, 2010 12:19 am Post subject: |
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BTW ....u got my parcel John???
im not have news for this... |
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CPUShack
Joined: 16 Jun 2003
Posts: 34259
Location: State of Jefferson, USA
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magictom
Joined: 14 May 2009
Posts: 2281
Location: Hawaii
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| Posted: Tue Aug 17, 2010 2:45 am Post subject: |
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| CPUShack wrote: | the Hawaii incident lol
no wonder the post office cant make money, thats a 6000 mile detour |
<<< Cool, my bribes in action LOL |
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mtx500
Joined: 21 Nov 2003
Posts: 117
Location: Nuremberg, Germany
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| Posted: Wed Aug 18, 2010 3:55 am Post subject: |
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| CPUShack wrote: | | no wonder the post office cant make money, thats a 6000 mile detour |
I don't know about your special case, but a detour of a parcel to another sort facility is nothing special. It happens to a certain (low) percentage of parcels, by design.
The company I work for equipped the german sort facilites with automated sorting machines. I once had the opportunity to talk to a colleague who worked in the responsible department.
The parcels slide down a ramp that has many sluices routing the parcel to the place where it is packed into containers destined for the other sort facilities.
The problem is that the parcels slide with different (at first unknown) speed, according to their surface / material / weight. Waiting until the parcel has left the ramp before entering the next parcel is not economical. So after some sliding, the next parcel is entered. Every now and then, the next parcel catches up with the previous parcel. Now it is impossible to operate the sluices between the two parcels. Inevitably, the next parcel follows the first parcel.
This situation is detected, but sorting the parcel out by hand is more costly than shipping the parcel to the wrong sort facility. It is possible, but *very* unlikely that the parcel will be routed wrong there too. I think they even send information about the "problem" parcel to the next sort facility so that they drain the ramp there before entering this parcel to avoid multiple detours.
Btw. depending on where it goes it does not necessarily return to the sort facility where it was routed wrong. If you are lucky, it travelled in the general direction, so the delay is not that big. |
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JAC
Joined: 24 Jul 2005
Posts: 3469
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| Posted: Wed Aug 18, 2010 6:59 am Post subject: |
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| mtx500 wrote: | | CPUShack wrote: | | no wonder the post office cant make money, thats a 6000 mile detour |
I don't know about your special case, but a detour of a parcel to another sort facility is nothing special. It happens to a certain (low) percentage of parcels, by design.
The company I work for equipped the german sort facilites with automated sorting machines. I once had the opportunity to talk to a colleague who worked in the responsible department.
The parcels slide down a ramp that has many sluices routing the parcel to the place where it is packed into containers destined for the other sort facilities.
The problem is that the parcels slide with different (at first unknown) speed, according to their surface / material / weight. Waiting until the parcel has left the ramp before entering the next parcel is not economical. So after some sliding, the next parcel is entered. Every now and then, the next parcel catches up with the previous parcel. Now it is impossible to operate the sluices between the two parcels. Inevitably, the next parcel follows the first parcel.
This situation is detected, but sorting the parcel out by hand is more costly than shipping the parcel to the wrong sort facility. It is possible, but *very* unlikely that the parcel will be routed wrong there too. I think they even send information about the "problem" parcel to the next sort facility so that they drain the ramp there before entering this parcel to avoid multiple detours.
Btw. depending on where it goes it does not necessarily return to the sort facility where it was routed wrong. If you are lucky, it travelled in the general direction, so the delay is not that big. |
That is very interesting. This explains why I have had parcels sent from UK->France with FedEx, and then seen the tracking showing the item in Memphis USA or some other place thousands of miles away.
In the sorting systems you talk of, is there facilities built in for parcels clearly in the wrong place/billing problem/customs problem etc?
i.e. a special eject or slide off one part of the conveyor belt
These parcels would then be hand sorted back into the correct place or held until the problems are cleared.
I guess there are problems getting the parcel label in a place to be read by the scanner...or is that solved by having them first loaded by hand onto the belt to ensure label is not facing down? |
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CPUShack
Joined: 16 Jun 2003
Posts: 34259
Location: State of Jefferson, USA
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| Posted: Wed Aug 18, 2010 12:42 pm Post subject: |
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| mtx500 wrote: | | CPUShack wrote: | | no wonder the post office cant make money, thats a 6000 mile detour |
I don't know about your special case, but a detour of a parcel to another sort facility is nothing special. It happens to a certain (low) percentage of parcels, by design.
The company I work for equipped the german sort facilites with automated sorting machines. I once had the opportunity to talk to a colleague who worked in the responsible department.
The parcels slide down a ramp that has many sluices routing the parcel to the place where it is packed into containers destined for the other sort facilities.
The problem is that the parcels slide with different (at first unknown) speed, according to their surface / material / weight. Waiting until the parcel has left the ramp before entering the next parcel is not economical. So after some sliding, the next parcel is entered. Every now and then, the next parcel catches up with the previous parcel. Now it is impossible to operate the sluices between the two parcels. Inevitably, the next parcel follows the first parcel.
This situation is detected, but sorting the parcel out by hand is more costly than shipping the parcel to the wrong sort facility. It is possible, but *very* unlikely that the parcel will be routed wrong there too. I think they even send information about the "problem" parcel to the next sort facility so that they drain the ramp there before entering this parcel to avoid multiple detours.
Btw. depending on where it goes it does not necessarily return to the sort facility where it was routed wrong. If you are lucky, it travelled in the general direction, so the delay is not that big. |
This is true of UPS and FedEx who has some of the best automation in the world (as well as error detection)
The USPS however is still mostly manually sorted (unions are against automation)
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mtx500
Joined: 21 Nov 2003
Posts: 117
Location: Nuremberg, Germany
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| Posted: Thu Aug 19, 2010 4:00 am Post subject: |
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| JAC wrote: | In the sorting systems you talk of, is there facilities built in for parcels clearly in the wrong place/billing problem/customs problem etc?
i.e. a special eject or slide off one part of the conveyor belt
These parcels would then be hand sorted back into the correct place or held until the problems are cleared.
I guess there are problems getting the parcel label in a place to be read by the scanner...or is that solved by having them first loaded by hand onto the belt to ensure label is not facing down? |
Sorry, I don't have more details, but you may explore this web page for yourself. |
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D.8080
Joined: 03 Apr 2006
Posts: 1474
Location: Italy
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| Posted: Thu Aug 19, 2010 7:12 am Post subject: |
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You ppl look really pissed...
This kind of detours are frustrating. |
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