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Jedi08

Joined: 03 Mar 2007 Posts: 463
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Posted: Sat Apr 12, 2008 8:09 am Post subject: SX835 replacement |
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I have some of these, with not so perfect print, lying around.
What do you think, what is more rare a SX835 or a replacment kit?
I`m thinking about using the lifetime replacement policy.
Christian
Last edited by Jedi08 on Sat May 24, 2008 4:18 am; edited 1 time in total |
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JAC

Joined: 24 Jul 2005 Posts: 3469
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Posted: Sat Apr 12, 2008 8:36 am Post subject: |
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| Keep some to ask them in 2020! |
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FDIV

Joined: 12 Mar 2006 Posts: 740 Location: Ohio, USA
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Posted: Sun Apr 13, 2008 2:40 am Post subject: |
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I tried the lifetime replacement policy with an sx837 a couple months ago. First off, it took forever to get the fool on the phone to understand I was not trying to turn in a broken Pentium 4. They finally took my contact information and after a week of the predicament bouncing around at Intel I was contacted by and Indian speaking lousy english (I hate this it's an f'n American company I want to speak with someone in my own d'mn country.) First I told him the information on the chip (date, s-spec) than I told him that I would like a replacement and that the FDIV utility indicated the chip was faulty. (In truth I have no idea the output of this program as I never ran it but he didn't know either because he didn't ask for the exact output. if anyone has a screen shot or printout of the utilities output please post it.) I also gave him some documented false calculations that FDIV processors were known to make and said mine made them, which it would if I had the equipment to run it. The bastard gave me the run around. He said he couldn't do anything unless I installed windows on it and than he would give me some tasks to prove it. I told him I proved it three times already (s-spec, intel utility, and documented calculations.) He repeated himself in broken f'ckin English. I repeated myself in perfect English. He repeated himself in broken f'ckin English. I told him I believed he was giving me the run around and that nothing I did would ever get him to honer his (as if he probably even works for Intel) companies agreement. He said he was sorry I felt that way and repeated his illogical and redundant request. I told him F'ck off and hung up. I plan to try all this again in another month or when my business gets rained out. I don't believe Intel has, or can locate, any remaining replacement processors and I am curious if I will ever be offered anything or if the companies tactic for this scenario is to put some poor F'ck on the phone with a list of endless tests requiring endless antiquated software until they find one you don't happen to be able to do and then claim that you have failed to prove your case. After all how can you be sure it is and FDIV processor if you haven't tried all possible calculations in all possible programs under all possible operating systems.
Hope my experience helps and If someone does still have a working FDIV system please post the utility results. I plan to buy a 1994 era system next week at my neighborhoods garage sales. I still have a socket 4 board to go with my many chips but no other components. I plan to put together a running FDIV system to go through their bulshit. I'll keep you all posted.
-Les |
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Cpuswe

Joined: 15 Mar 2005 Posts: 2214 Location: Karlskrona, Sweden
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JAC

Joined: 24 Jul 2005 Posts: 3469
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Posted: Sun Apr 13, 2008 4:09 am Post subject: |
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Intel will no doubt double back on the lifetime warranty. There used to be specific pages on the Intel site, but I cant find it.
The truth is, FDIV chips will be far more valuable than non FDIV chips at some point*. From a collector's viewpoint it would be nice to have an actual replacement chip ( even though it is a common non fdiv chip) under the lifetime replacement.. it supports the FDIV chip in your collection. Along with some of the "marketing" materials made with duff pentiums.
* the some point is not known, but what is for sure is the gold scrappers are doing a good job of trashing every gold top pentium they can find. Pentiums that were easy to find a few years ago are now harder to find. Wait a few more years and I challenge anyone to find a good condition SX836, SX837, SX950 etc.. |
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Qwerty

Joined: 20 May 2005 Posts: 3141 Location: Germany
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Posted: Sun Apr 13, 2008 4:41 am Post subject: |
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| JAC wrote: | Intel will no doubt double back on the lifetime warranty. There used to be specific pages on the Intel site, but I cant find it.
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I've found an old thread (from 2006) regarding this topic.
http://www.cpu-world.com/forum/viewtopic.php?t=5494
Inside you'll find the links to the desired Intel pages. |
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JAC

Joined: 24 Jul 2005 Posts: 3469
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Posted: Sun Apr 13, 2008 7:33 am Post subject: |
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| Qwerty wrote: | | JAC wrote: | Intel will no doubt double back on the lifetime warranty. There used to be specific pages on the Intel site, but I cant find it.
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I've found an old thread (from 2006) regarding this topic.
http://www.cpu-world.com/forum/viewtopic.php?t=5494
Inside you'll find the links to the desired Intel pages. |
Ah sweet. Thanks qwerty. |
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FDIV

Joined: 12 Mar 2006 Posts: 740 Location: Ohio, USA
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Posted: Sat Apr 19, 2008 5:48 pm Post subject: |
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| I have completed my working pentium 60 system. I ran the processor frequency ID utility that Intel has available for download from the section of its website dedicated to the FDIV replacement program. The output of said utility when using and SX835 is below. |
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JAC

Joined: 24 Jul 2005 Posts: 3469
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el_gecko

Joined: 25 May 2005 Posts: 1553 Location: Nice, France
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Posted: Mon Apr 21, 2008 8:17 am Post subject: |
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It would be nice to have a "standard procedure" for who wants to change one of its FDIV processor (owners of an old Pentium computer, or not):
* what questions do they ask and what should we answer
* what do they do, what do they ship...
I'll try to call the french support  _________________ My microprocessor collection: The Gecko's CPU Library |
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FDIV

Joined: 12 Mar 2006 Posts: 740 Location: Ohio, USA
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Posted: Mon May 05, 2008 11:30 pm Post subject: |
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| I tried again and here is how it went down. For a long while they tried to say the product was no longer under warranty service. Eventually I convinced them that since I was very much alive and it had a lifetime replacement policy it was still under warranty. This exchange took talking to a few supervisors of supervisors to get to. Then I had to provide them pictures of the system to prove I still had a running computer (this actually is specified by their fdiv program faq webpage). They also wanted a proof of original purchase (not required by their official fdiv faq pages.) I took a pic of the owners manual which they accepted. They than sent me a processor (without taking my credit card info despite their faq specified they would in case I did not return the flawed chip.) The processor I received has me scratching my head a bit. It is a pentium 66 sx950 (The processor I presented to them for replacement iwas a pentium 60 sx835.) The replacement is on this odd server riser card with a cache controller and cache. I have not tested the processor for functionality yet. I am bummed. I was hoping for an FDIV replacement kit like cpuswe's. Instead I get this odd server thing. Mabey in another 15 years I'll get something more interesting with the next one I send in. Obviously I would recommend against sending in any processors for replacement. |
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CPUShack

Joined: 16 Jun 2003 Posts: 34259 Location: State of Jefferson, USA
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JAC

Joined: 24 Jul 2005 Posts: 3469
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Posted: Tue May 06, 2008 3:25 am Post subject: |
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| Dont be bummed. The story of how a cpu gets to you can add another aspect to the cpu. |
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Cpuswe

Joined: 15 Mar 2005 Posts: 2214 Location: Karlskrona, Sweden
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Posted: Tue May 06, 2008 5:03 am Post subject: |
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| JAC wrote: | | Dont be bummed. The story of how a cpu gets to you can add another aspect to the cpu. |
Agree. If you look at ordinary antiques and other collectibles, having a
history behind an item are certainly positive and often adds to the value. If this applies to chips we do not know yet.
Really funny anyway! I can only imagine how the discussions went at the Intel office who handled this. _________________ My collection: http://www.cpucollection.se :::::: http://www.chipdb.org Photos of chips you never knew existed. Now over 6000 different chips in the database. |
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Windmiller

Joined: 24 Jun 2005 Posts: 1716 Location: Chapel Hill, NC
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Posted: Tue May 06, 2008 6:26 am Post subject: |
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| Cpuswe wrote: |
Really funny anyway! I can only imagine how the discussions went at the Intel office who handled this. |
That is what I was thinking We had a customer call us recently about support for the very first version of our software released back at the end of the 90's. It was a DOS version and they have been running a 1000 user company with it ever since.
It took alot of work to find someone at our company who knew how to work with it but we finally were able to help them. |
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