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Cpuswe
Joined: 15 Mar 2005
Posts: 2214
Location: Karlskrona, Sweden
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 Posted: Thu Apr 24, 2008 10:19 am Post subject: Ebay changes week of May 19th |
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Got the eBay Developer Newsletter just now. Not sure if these have been posted?
These are scheduled to launch the week of May 19th for eBay.com and eBay Motors, and throughout the month for the rest of the international sites.
* Sellers may only leave positive feedback for buyers (at the seller's option).
* Members will receive credit for repeat Feedback (going back to 1996)
* We will base the Positive Feedback Percentage on the past 12 months of activity (and include neutral Feedback in the calculation)
* We will remove negative and neutral Feedback if a member is suspended, or when a buyer fails to respond to the Unpaid Item process.
* We'll block buyers from leaving negative or neutral Feedback for 7 days for active PowerSellers who have been on eBay for at least 12 months.
* Members can leave Feedback up to 60 days after a transaction (down from 90)
* We are introducing a new Buyer Requirement that will allow sellers to block bids from buyers who have been reported by other sellers for eBay buying policy violations (such as Feedback abuse, or email threats).
* We're also expanding the scope of the existing Buyer Requirement for unpaid items, so that it supports more comprehensive blocking of buyers who have a history of non-payment.
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Chiefish
Joined: 23 Sep 2007
Posts: 2153
Location: Northwest N.J. U.S.A
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| Posted: Thu Apr 24, 2008 12:54 pm Post subject: |
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What the hell is this going to do for anyone?
* Sellers may only leave positive feedback for buyers (at the seller's option).
That sound very one sided to me, if a buyer sucks then the seller should be able to say so, without any hinderance.
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CPUShack
Joined: 16 Jun 2003
Posts: 34259
Location: State of Jefferson, USA
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| Posted: Thu Apr 24, 2008 12:58 pm Post subject: |
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my favorite "We'll block buyers from leaving negative or neutral Feedback for 7 days for active PowerSellers who have been on eBay for at least 12 months. "
LOL
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JAC
Joined: 24 Jul 2005
Posts: 3469
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| Posted: Thu Apr 24, 2008 1:17 pm Post subject: |
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| Remember powersellers will soon only be business sellers with additional obligations to buyers in their country of origin. |
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SonicSnif
Joined: 03 Jul 2007
Posts: 44
Location: Cambs, UK
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| Posted: Thu Apr 24, 2008 2:46 pm Post subject: |
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"and include neutral Feedback in the calculation"
if the feedback is neutral then surely it should have no affect on any calculation? 
| Quote: | | Remember powersellers will soon only be business sellers with additional obligations to buyers in their country of origin. |
and also (within the EU), obligations to buyers from other countries on the terms of the other buyers country's laws.
could get complicated... |
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JAC
Joined: 24 Jul 2005
Posts: 3469
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| Posted: Thu Apr 24, 2008 3:51 pm Post subject: |
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| SonicSnif wrote: | "and include neutral Feedback in the calculation"
if the feedback is neutral then surely it should have no affect on any calculation?
| Quote: | | Remember powersellers will soon only be business sellers with additional obligations to buyers in their country of origin. |
and also (within the EU), obligations to buyers from other countries on the terms of the other buyers country's laws.
could get complicated... |
No, the rules are not the same to other countries in the EU. Each country can have their own rules they can apply *in their own country*.
For example, buyer in the UK buying from a Business registered seller, have legal rights under UK Distance Selling Regulations. These are the UK's own national "laws". They do not apply to, for example, a German buyer buying from a UK business ( whether the business is on eBay or not).
The key aspect of the UK distance selling regulations is that a buyer has a "cooling off"period, and they can change their mind and send the item back for refund ( note, the buyer may have to pay the return postage - read the contract before you buy! ). Using Germany as I did before, I am sure there are special German laws to cover buying goods online in Germany ( can someone from Germany confirm this? )).
There are however rights to all EU citizens. See here ( Europa website *is* the source of information. This is not made up bullshit you see on other sites.)
http://ec.europa.eu/publications/booklets/move/64/en.doc
As you will see, these cover saftey of goods, guarantee of function. VAT rates etc..
Last edited by JAC on Thu Apr 24, 2008 4:01 pm; edited 1 time in total |
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JAC
Joined: 24 Jul 2005
Posts: 3469
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| Posted: Thu Apr 24, 2008 3:58 pm Post subject: |
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| SonicSnif wrote: | "and include neutral Feedback in the calculation"
if the feedback is neutral then surely it should have no affect on any calculation?
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You would think that, but this is eBay!
It is very important that if you get what you paid for on ebay, then you should only leave a positive feedback. Never leave a neutral, unless you are mad at the seller. Also you can leave a negative if there was a problem.
With the feedback stars it is also very important to leave full 5 star feedback for sellers if YOU GET WHAT YOU PAID FOR AND THE SELLER SHIPPED IN A GOOD TIME ( check the postage date on the parcel!) AND MADE A FAIR CHARGE FOR POSTAGE ( including packing materials). Leaving less than 5 stars in such a case will have a negative impact on the seller as eBay now give good sellers discounts on fees. Sellers with a below target star rating will loose money each month *and* they will have their products disadvantaged in the search results. This is real money here and not play time. eBay fees are HIGH, sellers need all the help they can get.
If you think a seller could have done better, contact them and tell them your problem before you leave less than 5 star feedback. You will find many sellers will be willing to listen *and learn* from feedback. Of course, there will always be the idiot sellers. |
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Qwerty
Joined: 20 May 2005
Posts: 3141
Location: Germany
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| Posted: Thu Apr 24, 2008 4:11 pm Post subject: |
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| JAC wrote: | | Using Germany as I did before, I am sure there are special German laws to cover buying goods online in Germany ( can someone from Germany confirm this? )). |
Yes, we have our own "Distance Selling Regulations" in Germany. They are called "Fernabsatzgesetz".
For example - the buyers are allowed to return the purchased wares within two weeks (or 4 weeks in case of eBay purchases) if they change their mind about the purchased item. All merchandise (except foodstuffs and a few other types of goods) sold in Germany has at least a two-year warranty. If a purchased item breaks within that period of time it will be replaced. |
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chip68
Joined: 19 Oct 2004
Posts: 1024
Location: Central Pennsylvania
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| Posted: Sun Apr 27, 2008 12:48 am Post subject: |
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"Also you can leave a negative if there was a problem."
There's no reason to ever leave a seller negative feedback unless they skip town with your money and/or aren't responsive when there's a problem with the item. The seller should always be contacted FIRST and given an opportunity to remedy the situation. In the event that he does, a positive should be given. If a buyer needs to further rate the seller, that's what the stars are for... And if a buyer needs to berate the seller, that's what email is for.
Of course, the most insidious thing Ebay has done is increase the final value fees by nearly 200% in some cases.
- CMW |
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Wizzard1
Joined: 05 Nov 2006
Posts: 930
Location: Boston MA USA
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| Posted: Sun Apr 27, 2008 9:45 am Post subject: |
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These changes will help me currently:
I have only one negative on my account, a relatiatory feedback from a seller. He shipped an item missing a very important acessory (after he assured me it was there specifically when I asked before the purchase was made) and then left feedback claiming I was a scammer.
I also just bought a *new* phone battery, and it came very used and clearly so. I set up a Paypal SNAD claim, and that was a week ago... No response from the seller yet, after 3-4 emails. They have another 8 days or so. I'm GOING to leave them a negative, and I know they will leave me one too, for no good reason! |
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debs3759
Joined: 18 Jan 2006
Posts: 9477
Location: Northampton, Divided Kingdom
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| Posted: Sun Apr 27, 2008 9:54 am Post subject: |
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One way to avoid retaliatory bad feedback - wait until after May 19th to leave bad feedback if the seller hasn't admitted to being at fault before then 
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Cpuswe
Joined: 15 Mar 2005
Posts: 2214
Location: Karlskrona, Sweden
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| Posted: Tue May 20, 2008 9:11 am Post subject: Re: Ebay changes week of May 19th |
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| I wrote: |
* Members will receive credit for repeat Feedback (going back to 1996)
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Seems like this one is implemented (on my account at least). Had 159 "feedback" yesterday, today 208.
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CPUShack
Joined: 16 Jun 2003
Posts: 34259
Location: State of Jefferson, USA
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| Posted: Tue May 20, 2008 11:19 am Post subject: Re: Ebay changes week of May 19th |
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| Cpuswe wrote: | | I wrote: |
* Members will receive credit for repeat Feedback (going back to 1996)
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Seems like this one is implemented (on my account at least). Had 159 "feedback" yesterday, today 208. |
ditto
mine went up 200 points or so lol
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donutty
Joined: 16 Feb 2008
Posts: 1122
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| Posted: Tue May 20, 2008 12:17 pm Post subject: |
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| Yes.. mine nearly doubled! |
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Mixeur
Joined: 06 Jan 2005
Posts: 4038
Location: Sochaux, France
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