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nikko
Joined: 29 Mar 2003
Posts: 223
Location: San Francisco, CA
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 Posted: Mon Jun 02, 2003 5:01 pm Post subject: I got suspended by eBay for no reason. |
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Both my eBay accounts were suspended by eBay because because "Our records indicate that your account is associated with the following suspended account: dogandcat23@yahoo.com." I don't really know what's going on. I have never heard of this email address, and BOOM! I got suspended. Damn, I don't even know what to do.
Last edited by nikko on Wed Dec 26, 2007 12:12 am; edited 1 time in total |
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Guest
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| Posted: Mon Jun 02, 2003 5:38 pm Post subject: |
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Interesting, how exactly eBay "associated" your accounts with that user? It'd be nice to know that as this may help you to better defend yourself. In any case e-mail and/or phone eBay back and pressure them to continue investigation.
Gennadiy |
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Trogdor
Joined: 26 Mar 2003
Posts: 166
Location: Denver, Colorado
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| Posted: Mon Jun 02, 2003 7:45 pm Post subject: |
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Nikko:
I recently ran into some unrelated troubles with eBay through some fault of my own, but I contacted an eBay representative through their Live Help system and within half an hour my problems were completely fixed. You should try this, as it worked well in my case.
I think (but I'm not sure) that a "Live Help" button on any eBay page will do. There is one on eBay's homepage; it is directly underneath the "What are you looking for?" search field at the top right-hand corner of http://www.ebay.com/ .
Other than that, the way to deal with this issue is by explained in this eBay page: http://pages.ebay.com/help/account/RegisterVerifyPSU.html . Says eBay:
| Quote: | | If you would like to appeal your suspension, please include any relevant information and reply directly to your suspension notice or contact us. |
The "contact us" is a link, but in the form of a JavaScript redirect, so it wouldn't do any good putting that link here.
I believe that Live Help might better address your situation, because the only relevant information you could provide is that:
| Nikko wrote: | | I have never heard of this email address, and BOOM! I got suspended. |
I hope this helps, and good luck on getting reinstated.
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Gennadiy:
I was reading a while ago, and I can't remember if this applies to eBay or Paypal (I think both), but it is next to impossible to contact them by telephone.
Also, is there a BBCode equivalent of the HTML horizontal rule <HR> tag? Because if there is I would find it really handy. **Update: Thanks!**
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Last edited by Trogdor on Mon Jun 02, 2003 9:02 pm; edited 1 time in total |
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gshv
Joined: 01 Feb 2003
Posts: 7898
Location: Fairfax, VA USA
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| Posted: Mon Jun 02, 2003 8:27 pm Post subject: |
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| Quote: | | I was reading a while ago, and I can't remember if this applies to eBay or Paypal (I think both) but it is next to impossible to contact them by telephone. |
I did contact PayPal on the phone one time and didn't spend a lot of time on hold. I never tried to contact eBay. I agree with Brian - "Live Help" may be the best and fastest method to resolve this problem. Nikko, if "Live help" doesn't work then try to call them. I have their phone numbers if you need them, or just search in Google for "eBay phone number".
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| Quote: | | Also, is there a BBCode equivalent of the HTML horizontal rule <HR> tag? Because if there is I would find it really handy. |
I couldn't find one, but you can use a lot of underlines (see above).
Gennadiy |
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nikko
Joined: 29 Mar 2003
Posts: 223
Location: San Francisco, CA
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| Posted: Thu Jun 05, 2003 5:59 pm Post subject: |
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Their Reply:
-------------------------------
Hello,
Thank you for writing. Based on the information you have provided, I
have reviewed your situation. It has been determined that your account
cannot be reinstated due to the evidence in our records and the nature
of the policy violation which caused the suspension of the previously
suspended account.
Please keep in mind that per our User Agreement, our services are not
available to suspended members. This is stated in the first section of
our User Agreement entitled Membership Eligibility.
"Membership Eligibility.
Our services are available only to individuals who can form legally
binding contracts under applicable law. Without limiting the foregoing,
our services are not available to minors. If you do not qualify, please
do not use our services. Further, our services are not available to
temporarily or indefinitely suspended eBay members."
Our records indicate that either you were allowing the previously
suspended user to access our site through your account or you, yourself,
owned the previously suspended account.
Thank you for your time.
Regards,
Gerard
eBay SafeHarbor
Investigations Team |
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Trogdor
Joined: 26 Mar 2003
Posts: 166
Location: Denver, Colorado
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| Posted: Thu Jun 05, 2003 6:30 pm Post subject: |
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| Quote: | Our records indicate that either you were allowing the previously
suspended user to access our site through your account or you, yourself,
owned the previously suspended account. |
Is this true?
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nikko
Joined: 29 Mar 2003
Posts: 223
Location: San Francisco, CA
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| Posted: Fri Jun 06, 2003 2:29 am Post subject: |
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| Of course not true. I don't know what's happening. I just sent them a copy of my driver's licence. I am the only one who has access to my eBay accounts. |
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Trogdor
Joined: 26 Mar 2003
Posts: 166
Location: Denver, Colorado
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| Posted: Fri Jun 06, 2003 2:33 am Post subject: |
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Well, I'm out of ideas. You got any Gennadiy?
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gshv
Joined: 01 Feb 2003
Posts: 7898
Location: Fairfax, VA USA
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| Posted: Fri Jun 06, 2003 10:27 am Post subject: |
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It seems to me eBay somehow matched your information with information of that suspended user. It'd be interesting to know what exactly they matched - address, e-mail, phone, IP? Anyway, as you have more information now than before, you can write better response this time.
| Quote: | Our records indicate that either you were allowing the previously
suspended user to access our site through your account ... |
To confirm that nobody really used your account check what you bought, sold and bid on in the past month or two. If everything looks ok write to eBay that you verified all of your past transactions for X number of days and you can confirm that all transactions/bids were yours and not somebody elses. If eBay has a concern about any transaction ask them to send you auction number, and you will provide e-mails, shipping receipts, and any other information you have related to this transaction.
| Quote: | | or you, yourself, owned the previously suspended account. |
I will split this one into two parts - if they matched your pesonal information (phone, address, credit card) or network information (IP address, e-mail).
Personal information:
------------------------
Ask eBay if another seller used your personal information (address, phone, credit card information) to open eBay account, and if he did then this is identity fraud, and eBay should contact the police. Again, tell eBay that you're ready to provide any information to confirm your identity.
Network information:
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Do you have dialup account? Do you go through ISP proxy when you connect to eBay? If you do tell that to eBay. In the first case your IP addess is dynamic, and it may match bad guy's IP address if this bad guy uses the same ISP. In the second case your IPP will always match bad guy's IP.
Well, that's all of the ideas I had. Let us know how it goes.
Gennadiy |
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nikko
Joined: 29 Mar 2003
Posts: 223
Location: San Francisco, CA
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| Posted: Fri Jun 06, 2003 4:05 pm Post subject: |
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OK, thx for the ideas. Seems like I still got hope. BTW, How come the mailing address is not in San Jose, CA?
--------------------------------------------------------
Hello,
Thank you for taking the time to contact us about your account status.
The use of existing accounts or registration of new accounts by
previously suspended members is prohibited on our site. Your connection
to a previously suspended member is why your account was suspended.
Since eBay and Half.com are Internet companies, we must rely on members'
registration information to determine their identity when accounts are
registered with similar information.
In order to continue with your appeal, I ask that you send us
verification of your identity. The valid form of identification can
either be a copy of a Driver's License or a Birth Certificate. We will
also require a copy of a recent credit card statement clearly showing
the first and last 4 digits of the card number, the expiration date and
your billing address. Due to limitations in our email system, we are
unable to open the attachments of incoming emails. However, you can
choose to fax the information to my attention at 1-877-684-7340. You may
also choose to mail the information to the following address:
Attention: Tasha
eBay Inc.
P.O. Box 1469
Draper, UT 84020
Please be sure to include the User ID or email address of the account
you are appealing. I look forward to receiving your information so I can
continue to review your case.
Thank you for your time.
Kind Regards,
Tasha
eBay SafeHarbor
Investigations Team |
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nikko
Joined: 29 Mar 2003
Posts: 223
Location: San Francisco, CA
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| Posted: Fri Jun 06, 2003 4:09 pm Post subject: |
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| I check my eBay accounts almost everyday. Anyway, My guess is that either my roommate (who already moved out) or one of the old tenant of my apartment got suspended, and therefore, eBay linked me based on the address. |
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gshv
Joined: 01 Feb 2003
Posts: 7898
Location: Fairfax, VA USA
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| Posted: Fri Jun 06, 2003 4:35 pm Post subject: |
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| Quote: | | BTW, How come the mailing address is not in San Jose, CA? |
It's possible that only their fraud department is not in CA.
I found "eBay contact information" page that may be useful to you:
http://www.auctionguild.com/generic17.html
Gennadiy |
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Trogdor
Joined: 26 Mar 2003
Posts: 166
Location: Denver, Colorado
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| Posted: Fri Jun 06, 2003 4:39 pm Post subject: |
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I was just about to post this exact same information.
That site lists eBay's fraud claims administration department as:
P.O. Box 188
Draper, Ut 84020
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nikko
Joined: 29 Mar 2003
Posts: 223
Location: San Francisco, CA
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| Posted: Thu Jun 26, 2003 3:15 am Post subject: |
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| After 6 faxes and 1 postal mail, finally got my accounts back today. |
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Trogdor
Joined: 26 Mar 2003
Posts: 166
Location: Denver, Colorado
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| Posted: Thu Jun 26, 2003 3:20 am Post subject: |
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Congratulations! Did they tell you exactly why or how your accounts became crosslinked with the other account?
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