How to handle Paypal dispute - item claimed delivered by DHL

[hugo929]

I am reluctant to see a dispute occuring between forum members. Hope it will come to end with both sides being satisfied ASAP.
IMHO, DHL should be a reliable goods carrier. but how could it ship a parcel for FRANCE to ITALY?
BTW: today i received g0b's parcel with no trouble although the destination city have been incorrectly written (a typo error)

[Windmiller]

If the buyer chose not to have the package insured then you shouldn't have to pay anything in my opinion, especially when the claim window was missed due to the buyers actions.
The lack of communication in my opinion is unacceptable especially between an active member here. You have done EVERYTHING you could Debs.

[debs3759]

I suspect part of the problem might be that everyone opted for the fully tracked option, which I assumed to be insured. To me, if a company offer tracking it means they are saying they will compensate if they lose a package or record incorrect information. I went with that, and was apparently wrong.

Where Mixeur went wrong was in not saying that it had not arrived until almost a week after DHL said it had, so it was too late to ask the driver where they left it or what happened to it, and if it left the depot nobody knew where it was sent any more. If he had said the same day, it could have been found before it got lost! That is where I feel the responsibility was taken from me.

[Windmiller]

[JAC]

France.


Why I am I NOT surprised.

[JAC]

Debs dont sweat it. You clearly sent the parcel, and you have proof. If the parcel did not turn up, then it was not your fault.

I think Mixuer is out of order to start a paypal claim for NON DELIVERY when Debs clearly SENT the parcel and can prove that. Mixuer can not prove he did not get the parcel. I think it is up to Mixuer to sort it out with the local DHL delivery depot or their 3rd party agent. Good luck


( I am not saying you have the parcel Mixeur, and claiming it has not arrived. )

[Mixeur]

I like those public things, debs... This deals is really any matter to anyone of the forum here.
In fact, I don't really know what you are trying to do.
But it is not the first time.

This is really silly.

And you should not be offended when I don't answer instantly to your pm. I take time to think about what I'm writing. You should do the same sometime.

[Mixeur]

[D.8080]

I understand that you didn't like the crucifiction style, but before your name went up everybody thought the same thing. Knowing it's you makes things complicated, as people here trusts you.



Now it's your turn to explain, we owe you. Just don't think we want your head.

[Mixeur]

What should I explain to all of you ?
Really it is none of your business.

And all these are so really well explained by Debs, that you all can only think one thing : Really this guy is not nice ! And you Debs are really really nice even to offer him 50% of paid amount.
Well, if some of you thinks that, no problem, I don't really care. It will change nothing for me nor for you. It will not make the package arrive, or my money come back. So, it is almost useless.


But I think you like this thread much, and some of you had good time reading it or even replying it.
So here are some quick answers :

- For Paypal issue :what people do when you pay with paypal and don't receive a package ? => Open a claim
Even if it is really sent, with tracking # and insurance, you have to open a paypal issue, because if you don't, there are chance that you never get back the money.
Only the sender can get money from DHL. If you, as the buyer, do nothing using paypal insurance, you take lot of risks.
People can argue that I should have confindence in Debs. I cannot afford it. We are on the web, not in real life. We should keep limited confidence according to this media. I don't really know her, and she doesn't really know me.

- For the "not answering issue about non-delivery" :
On 2nd of October, I've told here : http://www.cpu-world.com/forum/viewtopic.php?p=68640#68640 that the package has not been received by me even if DHL is saying that it has been received. I know sometimes my english is not understandable, but I think this time it was. So I didn't wait a week to tell it. But it took me some time to find out that you didn't understand what I wrote...

OK, that's all for now. If some clever guy who already encountered the situation has better action ideas, feel free to tell.

[CPUShack]

Mixeur,

Couls have the package been delivered to a neighbor?

I've een that happen alot.

What did the tracking say? did it make it to the correct city?

[Mixeur]

No. According to 2 different people from DHL France, only one package has ever arrived in the warehouse of the biggest city near where I live. And this was Mirco's package. That's why it has been put on my "proof of delivery" that the package has been returned to Italy (in french - this was not a delivery signature). There is absolutely no evidence of my package anywhere. All leads to Mirco's package, and mine, nothing.

[debs3759]

The top of the paperwork says "COLIS: 2", which means two packages. The part of the documentation I posted which is greyed out shows your address, as you saw when I sent you a copy. How would they have that if I did not put it on a package? Why would they accept it on paperwork without also accepting a package?

You say that the site said the package was delivered on October 2nd. When I checked, it didn't show as delivered until the 3rd. It was then the 6th before you sent me a PM. I have no interest now in going through every PM to find out exactly what was said on what day. You forced me to make it public by not keeping in touch while still expecting me to sort it out without any discussions!

You had also told me you were able to get answers from DHL, while I was not able to, and so you had more information than me to help with it, and were not available to share that information.

It may not have been what any of us would accept as a Proof Of Delivery, but it is what DHL gave as one. Why would they do that if they were not trying to say that they had delivered it?

You talk about not having to trust me. I have proved that I shipped the package, and I have done all I am able to try and sort it, with you not being available to answer questions all the time, while I was always available. You talk about wanting your money back. How about me? I have not got my chips, you do not have your money. Why should we not share the loss? Neither of us has done wrong (until you decided to file a dispute without saying anything about that to me)., so neither of us should lose the full amount. Is it not the right thing to do to share the expense of such a loss that neither of us can afford?

[Mixeur]

[JAC]

Time to get all those cpus up on a missing/stolen page. Do you have pictures of all the cpus debs?

cpuswe, do you have a missing/stolen cpu page on your site?